How to make a complaint?
If you are not satisfied with the services of your insurance company,
you may
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1. Walk into any office of the Insurer and lodge a complaint Or
Approach the Grievance Redressal Officer(GRO) of the Insurance
company (Please refer the below document containing E-mail Ids
of GROs of all the Insurance companies)
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2. Give your complaint in writing along with the necessary
supporting documents
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3. Take a written acknowledgement of your complaint with the
date. The insurance company should resolve your complaint in any
case not later than two weeks of receipt of complaint.
In case if it is not resolved within two weeks or if you are not
satisfied with their resolution you may approach the Grievance
Redressal Cell of the Policyholder's Protection & Grievance
Redressal Department of IRDAI through the following means:
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1. Register complaint directly in of IRDAI's online portal -
Bima Bharosa Systemhttps://bimabharosa.irdai.gov.in/
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2. Send the complaint through Email to
complaints@irdai.gov.in
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3. Call Toll Free Number 155255 (or) 1800 4254 732
Apart from the above options, if it is felt necessary by the
complainant to send the communication in physical form, the same may
be sent to IRDAI addressed to:
General Manager
Policyholder's Protection & Grievance Redressal Department-
Grievance Redressal Cell,
Insurance Regulatory and Development
Authority of India(IRDAI),
Sy.No.115/1,Financial District,
Nanakramguda,
Gachibowli, Hyderabad-500032
Only complaints from the insured or the claimants shall be
entertained. The Cell shall not entertain complaints written on behalf
of policyholders by advocates or agents or by any third
parties.
Complainants are requested to submit complete details of the
complaint as required in the complaint registration form. Please see
below to download the Complaint Registration Form. Without the
required information called for in the Complaint Registration Form,
IRDAI will not be in a position to register the complaint.
Once the complaint is registered in to Bima Bharosa System, then
details of complaint are passed on to respective insurance companies.
Policy holder receives the confirmation email after registering the
complaint along with IRDAI token no which helps in tracking of the
complaint through Bima Bharosa System.